Lockplus Glasgow

Waited 2 hours locked out of my flat, now show, not answering calls.

Chap came out in time estimated (about 30 mins) on a Sunday and rescued me after locking myself out. He was so friendly and understanding on the phone too, which made me feel so much better! Door was opened in less than 2 mins and zero damage to the door and the lock. Would definitely use again (although hopefully I won’t have to!!)

As with other reviews, they tell you they'll be there with 30-40 minutes and don't show up. I called them 5 times with no answer and waited an hour and a half in total. Eventually, I tried a different business and had a locksmith there within 15 minutes. Absolute waste of time.

Anthony has helped me twice recently, the business is very well advertised as 24hr (which a lot of locksmiths actually aren’t despite claiming to be). Polite, kind and efficient service.

AVOID AT ALL COSTS! I would leave 0 stars if I could. This locksmith makes videos of peoples houses and shows their locks and posts them publicly without consent. avoid him at all costs - this happened to me only found out after the video had multiple saves and shares.

Anthony came to meet me on his way home he looked over my car but was very helpful and will be attending to my car tomorrow.... Gentleman.... Amazing service out of hours

Possibly the worst customer service I've ever experienced and would highly recommend against using them. Initially contacted at the start of August, advised them there wasn't a huge rush and thus took 2 weeks for them to come out, which was fine. I contacted them through WhatsApp to arrange this but was told jobs were difficult to log through this so I contacted them via text and phone calls thereafter. At the job, they advised we would need a new lock which they would source and replace within the next day. They took off the hardware for the lock and this has never been returned. Following no response for a week, I reached out to see if there was an update and was told it would be sorted ASAP. This was the usual response I got when I called over the course of the next month or so. It would always be sorted "later that afternoon" or "tonight" but that didn't happen. When asked if there was a reason for the delays I was told there wasn't and there was no excuse for it but that didn't seem to actually shame them into doing what they said they'd do. It's now been over 3 months since I initially contacted this company so I have now given up and sorted via alternative means.