The Lock Specialist Ltd

Fantastic service, Mac did an excellent job. They came out within 30 minutes and job was done in 5 minutes.

The work was carried out promptly and smoothly by Isa. He explained clearly the new mechanism and made sure I could open and close without any issues. Highly recommended! With the new lock I also received a pair of patented keys.

Very friendly, really quick and efficient but very accommodating I called at 4pm as my top lock was jammed due to a broken key and they got to me within the hour. They also took a look at my other lock just to check it was ok. Hopefully won't have issues with my lock again but if I did I'll definitely be using their services again

Great communication, really pleased with the care taken and attention to detail. Highly recommend! Really lovely group of guys, Mase had to deal with a bad previous install and persevered and took the time to keep make it perfect.

Charging people £500 plus VAT (so £600) to free them from a locked room is extortionate. It takes about 10 minutes of work, so even with driving time it's at most an hour. The person locked in may not have a choice, if they have no other way to get out, and The Lock Specialist Ltd exploits that to charge ridiculous amounts of money. Edit: Of course they would accuse me of giving a fake review and report me to Google, how else can they keep this fabricated 5 star rating? Save your money and go with a company that charges realistic prices. Additional edit in response: You can say that your fees reflect the quality of your service all you like. £600 is extortionate when it is the fee charged to free someone from a locked room, regardless of the time. A competitor did the same work for £150, and at the same time. Would you like me to have sat in the bathroom until 8am before getting help? At the end of the day, you can do what you want. I'm just pointing out that, especially during a cost of living crisis, this is the equivalent of setting up a water shop in a desert and charging £100 because you have "premium water".

We had a fantastic experience with Mace and Eser. From start to finish they were professional, friendly, and incredibly helpful. Our house is very old, which made the lock replacement more complicated than expected, but they took the time to explain everything, worked through the challenges with patience, and did an excellent job. Communication was brilliant throughout, they kept us updated, arrived when they said they would, and were always kind and approachable. Nothing felt like too much trouble, and they genuinely cared about making sure everything was done properly. It’s so refreshing to find tradespeople who are not only highly skilled but also such lovely people. We couldn’t be happier with the service and would recommend Mace and Eser without hesitation. Thank you both!

Mase and Isa were exceptional. Fitted the lock perfectly, within 1 hour of me calling. Couldn’t recommend them enough, and especially these two. Very helpful, considerate of my flat, and left everything immaculate.